CUSTOMER SERVICE

Here at Wow Art Paintings we are very proud of our customer service department and the service we offer. We pride ourselves on a high level of service that is able to answer all your questions and needs.


You can check the status of your order at any time. Keep in mind that paintings are usually shipped within 12 to 18 business days. However, if your order is complicated, has a lot of instructions, or is large, your order will take longer to dry and ship. We don’t like to rush our artist at the same time we offer a reasonable turnaround time.


Once your painting has been shipped from our center you will be informed by email or on request we will call you. In this email you will find a tracking number so you can see where your package is.



SHIPPING


When you shop at Wow Art Paintings our shipping price is included in the painting’s price. This means you won’t have any surprises when you cash out. We use DHL or Fedex for shipping. If your painting is stretched on a wooden bar, we will surcharge the amount the shipping company calculates.


How are the paintings shipped to me?

Wow Art Paintings wants to ensure your painting stays safe and secure therefore we use only the most reliable carriers out there such as Fedex and DHL. If the painting is not streched on a frame we will ship it in a hard plastic tube so it stays safe and protected. If it ios stretched we will pack it accordenly in a carton box.

If you are having more than one item shipped, they will be packaged separately, so no risk of damaging any of the paintings. You will not be charged an extra shipping fee for this. 

Keep in mind we coat our paintings with a special varnish that helps to protect it, as well we cover them with a protective film and sheet.


What happens if my painting is damaged during shipping?

Although we always try our best to ensure the safety of your painting from time to time damage can occur. If this is the case you can simply refuse delivery of the package and then  contact us. Once we get the painting back, we can claim the insurance funds. At that point we will ship you out a replacement for free of course.


How much is shipping?

The majority of orders carry with them free shipping, to any location in the world. However if you have a bulk order, specific shipping details, or you’re a wholesale customer, please contact us for a quote.


What about taxes and customs?

You will be responsible for any local taxes and customs on your shipment order.



ABOUT THE PAINTINGS


Does the artist sign the painting?

The answer is yes all paintings are signed by the actual  artist with the company’s signature. If you’d rather not have it signed just let us know ahead of time.


Are the reproductions you sell copyrighted work?

There’s no need to worry about copyright infringement with our paintings because each one we offered is public domain. If you feel there is a painting in our catalog that is unlicensed, please let us know.


Do you sell prints or paintings?

All of the paintings Wow Art Paintings sells are  100% handmade oil paintings that have been painted by one of our in-house artists. There is no pressing, printing, or technological assistance used. Our artists paint every single one by hand.


How long will it take for my painting to arrive?

In general you can expect to receive your painting within four to six weeks of ordering it. Most paintings take approximately 20-25 business days to paint and create since they are all handmade. Occasionally a painting may require more time if it is especially detailed or large. The painting will be shipped to you once you have approved it. The shipping process will then take three to four days.


How large of a painting can you order?

Please take a look at our order form ( prize and size beside every painting) for full information on sizing. Our largest paintings are 120 cm by 180 cm. Please keep in mind though we have no size limits so even if you want a larger painting we can accommodate your request. 


Can I order a custom-sized painting – pick my own height and width?

Of course you can  order a custom-sized painting. You can choose to order your own custom ratio or keep it the same as the painting’s original aspect ratio. Our artists are very flexible when it comes to your requirements.


Can you paint a picture from a photograph I have?

This is something the artists are known for doing giving customers a wonderful way to display a favorite photograph. Our talented artist can recreate your cherished photos, create portraits from them, and anything else you like.


What is when the picture I want to have painted is blurry?

We understand that sometimes the picture you want to use may not be of the best quality, not to worry as our artists can add details and take details from multiple pictures. In fact the artist’s painting can end up having a whole lot more details than the original photograph if you like. They are even able to add color to a black and white photograph. This is perfect for those old family photos that you want to be able to pass down through the generations. 


What if you have a painting you or a loved one painted and you’d like to have it reproduced?

Once again our artists are more than happy and qualified to reproduce a cherished painting you or a loved one has created.



PAYMENT


When will i be charged for my order?

When you place your order with Wow Art Paintings you will be charged. Payment takes place before the painting is started. You can rest assured knowing that each of our paintings carry with it our  100% money back satisfaction guarantee


What is included in the cost? 
Included in the cost is the price do the painting, insurance, fees, and your shipping cost.


Will I be able to see the painting before you ship it to me?

If you request during the checkout process to see you painting before being shipped we will send you a digital photograph of your painting via email. This gives you a chance to approve the painting and/or make revisions before shipping.


How do I pay for my order?

Payment can be made by phone or online with our secured payment page provided by  Icepay. Wow Art Paintings accepts money order, PayPal, iDeal, Bancontact Mister cash, Sofort and credit card as payment. If the order is particularly large a bank wire will be accepted.  

If you’re using a credit card to pay you’ll be able to have ease of mind regarding the security or your information as all transactions are made through a secured, bank-authorized credit card processing company using a 256 bit SSL encrypted and secured web page. Your credit card is never kept on file. Purchases are guaranteed by our processing company and your credit card company.


What kind of guarantees does Wow Art Paintings offer?

Wow Art Paintings offers a couple of different kinds of guarantees. If you requested during the checkout process to see a photo of your painting before shipment, you will receive that by email before it is shipped. Wow Art Paintings guarantees that it will make any revisions you ask for. When you receive the painting satisfaction is guaranteed or else you can return it for a full refund or revisions – minus the shipping cost. It’s important to mention that you cannot return a painting if it has already been approved by you before shipping, you may only return it after receiving the painting. The return policy covers you for 14 days from the time the painting arrives. This guarantee is not applicable on custom orders. It should also be noted that the money back guarantee is not transferable to a 3rd party. 


Additional concerns and questions?

We welcome you to contact us with any additional concerns or questions you may have. 


Entering Your Payment Information

When you are checking out with your order you will select your payment method. If you are paying by credit card you will need to enter the type of card, expiration date, your card number, and your three or four digit security number. You will also need to enter your personal information (name, address, and phone number). 

For order over $5,000 we use a wire transfer. We ask that you contact us for more information.


Wow Art Paintings Accepted Methods of Payment. We accept the following methods of payment: 
Money Order, Credit card, PayPal, iDeal, Bancontact Mister cash, Sofort and wire transfers for orders over $5,000.



RETURNING


Because your satisfaction matters to us we state that if for any reason you are not satisfied with your painting, you are welcome to return it within 14 days of receiving it. You will receive a full refund of the painting, minus the cost of shipping and handling.

Even if you’ve approved the email photo of your painting, not including portraits, you can still return it to us for revisions. These revisions should not contradict the original instructions given to our artists. Revisions will continue to be made until you are completely happy with the painting. If we are still unable to satisfy you with the painting we will refund you the cost of the painting, minus the cost of shipping. 

All paintings that are returned must be in unused or new condition and carry with it all the materials that were included in the original shipment. It is suggested that if you return a painting you do so using a trackable method of shipping as we are unable to replace or refund a painting that is lost during shipment back to us. 

If you have any questions about returns please refer to our Returns by  Mail Instructions

Wow Art Paintings Return Timeline

When we receive a painting that has been returned to us you will be credited to the original method of payment within five to 10 business days. Sometimes the process can be quicker we just need to allow ample time for our product inspection to take a look at the painting. Once you have been refunded we will notify you by email. 

Our Return Instructions

If you would like to return a painting please contact us by email at info@wow-art-paintings.com. In your email please be sure to include the reason for the return using specifics when necessary. We’ll respond to your email with shipping instructions. Keep in mind you will need to follow our shipping instructions in order to receive the refund.

The return shipment package should include the product you are returning as well as the original packing materials. Please use a trackable method of shipping so that the product is not lost during the shipping process. We are unable to refund a product that has been lost while shipping back to us.